PRIVACY POLICY
Last updated and effective date: 8/1//26
This privacy policy describes how Kapyderm USA ("Kapyderm USA," "we," "us," or "our") collects, uses, shares, and protects personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions.
What Our Privacy Policy Covers
This privacy policy covers the "personal information" that Kapyderm USA obtains about you in various contexts, both online and offline, including when you visit our website, make a purchase, communicate with us, or participate in any of our programs or events. When we use the term "personal information" we are referring to information that identifies, relates to, describes, or can be associated with you.
Our website may include links to third party websites and applications. Please note that we have no control over the privacy practices of websites or applications that we do not own.
Information We Collect
We collect the following categories of personal information:
Information you give us directly. Your name, email address, mailing and billing address, phone number, and the contents of any message you send us. If you create an account, the account information you provide. If you book or request a consultation, the information you choose to share about your scalp, hair, or skin concerns.
Purchase and payment information. What you order, order history, and shipping details. Payment card details are collected and processed by our payment processor — we do not store full payment card numbers ourselves.
Information collected automatically. IP address, browser and device type, pages viewed, referring website, and similar analytics information gathered through cookies and comparable technologies when you use our site.
Information from other sources. Information from our payment processor, shipping carriers, and analytics or advertising providers, and information you make available publicly, such as a review you post.
How We Use Your Personal Information
We use personal information in the following ways:
To identify you when you visit our website.
To fulfill your requests, such as to provide you with products and services or to process returns.
To communicate with you about our products, services, sales, offers, and promotions.
To conduct research and analytics, including improving our services and product offerings.
To send marketing and advertising communications, where permitted, and subject to your right to opt out at any time.
To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
To support core business functions, including maintaining records related to business process management, loss and fraud prevention, and collecting amounts owed to us.
In many situations we have more than one purpose. For example, if you complete an online purchase, we collect your information to perform our contract with you, but we also collect your information so that we can quickly and easily respond to any questions about your order after your transaction is complete.
How We Share Your Personal Information
We do not sell your personal information. In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:
Service providers. We share certain personal information with third parties that perform services supporting our core business functions and internal operations — for example, hosting our website, fulfilling orders, delivering packages, sending postal mail and email, processing credit and debit card payments, analyzing customer data, providing marketing assistance, investigating fraudulent activity, conducting customer surveys, and providing customer service.
Product manufacturers and suppliers. Where necessary to fulfill an order, process a return, or respond to a question about a specific product, we may share limited information with the manufacturer or supplier of that product.
Social media platforms and networks. Some pages on our site include plugins, widgets, or other tools made available by third parties that may result in information being collected or shared between us and that third party. Their use of your information is not governed by this privacy policy.
Legal process. We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
Business transfers. We may share personal information with another company that buys some or all of the assets or stock of Kapyderm USA, and that company may use and disclose personal information for purposes similar to those described in this policy. Kapyderm USA may also share personal information with prospective purchasers to evaluate a proposed transaction.
With your direction. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.
Cookies and Similar Technologies
We and our service providers use cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Most browsers let you refuse or delete cookies through their settings. Some parts of the site may not function properly if you block them.
How We Protect Your Personal Information
We understand that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic, and procedural safeguards designed to help protect your personal information. While we work to protect the personal information in our possession, no method of transmission over the internet and no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
How Long We Keep Your Information
We keep personal information for as long as needed for the purposes described in this policy — including to fulfill your orders, provide customer service, and meet our legal, tax, and accounting obligations — and then delete it or remove the details that identify you.
Your Privacy Rights and Choices
Marketing. You can opt out of marketing email at any time using the unsubscribe link in any message we send, or by contacting us using the details below. We will still send you messages about orders you have placed.
Access, correction, and deletion. Depending on where you live, you may have the right to request a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or ask us not to sell or share it. To make a request, contact us using the details below. We will verify your identity before acting on a request, and we will not treat you differently for making one.
Children's Privacy
Our website is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Material changes will be brought to your attention through our website.
How to Contact Us
If you have questions about this privacy policy or about how we handle your personal information, contact us at:
Kapyderm USA