Return & Refund Policy
Last updated and effective date: 8/18/26
Thanks for shopping at KapydermUSA.com. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return:
Your item must be unused and in the same condition that you received it.
Your item must be in the original, unopened packaging.
Your item must include the receipt or proof of purchase.
For health and safety reasons, we cannot accept returns of products that have been opened or used.
Damaged, missing, or incorrect items
If your order arrives damaged, incomplete, or incorrect, contact us within 15 days of delivery at contact@kapydermusa.com. Please include your order number and photos of the item and packaging. We will replace the item or issue a refund, and we will cover shipping in these cases.
How to start a return
Email contact@kapydermusa.com with your order number and the reason for the return. We will confirm your return and provide the return address before you ship anything. Please do not send an item back before contacting us — unauthorized returns cannot be processed.
Approved returns should be sent to:
Kapyderm USA
Refunds
Once we receive your item, we will inspect it and notify you that it has arrived. We will then notify you of the status of your refund.
If your return is approved, we will initiate a refund to your credit card or original method of payment. The time it takes for the credit to appear depends on your card issuer's policies, typically within 5 to 10 business days of the refund being issued.
Shipping costs
You are responsible for paying the shipping costs of returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from it.
This does not apply to damaged, missing, or incorrect items — we cover return shipping in those cases.
Contact us
Questions about this policy? Email us at contact@kapydermusa.com.